杭州天元大厦-住客评论

Guest（与好友旅游） 2025-03-01
钱江新城的核心区域。东方润园正对面。江边步行道直达。离万象城，来福士，杭州大剧院以及洲际等都在一公里范围内。在房间就可看见无敌钱江新城全景滨江对岸风景以及壮观的钱塘江。酒店是中国棋院的。里面彰显了非常特色的围棋文化。智力运动的集合。前台很贴心的把我两间高级房升级到了和其他两间一样的江景房。还如我所愿的在同一楼层同一平面。真的非常贴心。房间里的欢迎水果也很温暖热情。再配上这灿烂的江景。美哉。房间很大很舒服，打开窗帘即是美丽的钱塘江。2606的转交房间还有个特别的客厅已经麪江的浴缸。超级喜欢。这次有活动的性价比真是无敌了！
酒店回复：
尊敬的宾客，您好！非常感谢您选择入住我们酒店，并抽出宝贵时间分享如此详细的入住体验！我们非常高兴得知您对酒店的地理位置、江景房、贴心服务以及围棋文化氛围感到满意。钱江新城的壮丽景色与钱塘江的独特魅力，确实是我们酒店引以为傲的特色之一。得知您喜欢2606号转角房间的设计，尤其是麪江的浴缸和客厅，我们感到非常欣慰。您的满意是我们最大的动力！同时，我们也非常开心前台的服务能为您带来便利，让您的入住体验更加舒适和温馨。您提到的欢迎水果和围棋文化装饰，正是我们希望通过细节传递的温暖与独特体验。我们始终致力于为每一位客人提供难忘的入住体验，您的认可对我们来説是莫大的鼓励。再次感谢您对我们酒店的支持与厚爱！期待您的再次光临，我们将继续以热情的服务和优质的设施，为您带来更多美好的回忆！祝您生活愉快，万事顺意！
Guest（Business traveler） 2025-02-01
Good sea view room!
酒店回复：
尊敬的客人，感谢您入住杭州天元大厦并在百忙之中分享您的入住体验，但是同时也很遗憾未能得到您的5分点评，我们满怀热情，期待您的再次入住并给予我们更多金玉良言，希望能够再次为您提供优质服务能获得您的满意推荐，酒店临钱塘江而建，80%的房间都可以看到江景，在房间即可欣赏钱塘江对岸奥体中心及灯光秀，早餐更是在杭州最高的34F旋转餐厅，愿精美的早餐与高空的美景给您带来美好的心情，祝您生活愉快！！
Guest（Couple） 2024-11-01
Excellent services and amenities.
酒店回复：
尊敬的宾客，非常感谢您入住天元棋文化观潮度假酒店，我们将继续努力并不断完善我们的服务标准，天元大厦地理位置优越，交通方便，旁边有大型购物城：比如万象城、来福士，天元大厦房间乾净整洁、空气清新，有怡人的钱塘江，感谢您对我们酒店的支持与信任，期待您的关注，欢迎您的再次光临。
Guest（Business traveler） 2024-02-01
The hotel provided a highly comfortable stay, boasting a prime location adjacent to a large shopping mall. The staff demonstrated exceptional friendliness, with Xiao Jiang, in particular, going above and beyond in accommodating my requests.
酒店回复：
Dear guests, thank you for coming to hangzhou tianyuan tower and valuable comments. We are very happy to provide you with high quality and efficient service, hope you can continue to pay attention to our hotel, sincerely look forward you coming again, wish you a happy life!
Guest（Couple） 2023-12-01
Slightly old fashioned infrastructure, but plenty of space, and a truly amazing service - staff extremely nice and patient, smiling and ready to help, I was really surprised. Cane here with no expectation but left extremely satisfied. The room looks a bit old but there's plenty of space. Overall the feeling is closer to being at home than to being in a hotel, and I loved it!
酒店回复：
Dear guests, thank you for coming to hangzhou tianyuan tower hotel . We are very happy to provide you with high quality and efficient service, hope you can continue to pay attention to our hotel, sincerely look forward to your coming again, wish you a happy life!
Guest（Business traveler） 2023-07-01
The service was perfect everyone was friendly and helpful. The breakfast was mainly Chinese food there was a small collection of European food. The interior looks old and was partly damaged. But everything was clean and hygienic. The view from my room was amazing.
酒店回复：
Dear guests, thank you for coming to Tianyuan tower hotel in Hangzhou and making valuable comments. Thank you very much for your valuable comments on the hotel. We attach great importance to your comments and suggestions and have already feedback them to relevant departments. Hope you can continue to watch our hotel, sincerely look forward to your visit again, I wish a happy life!
Guest（Business traveler） 2023-05-01
Very friendly and attentive staff. No English but made due with translator app which worked just fine. Old and dated decor but good location. Was looking forward to four workouts in the gym and the swimming pool while on a business trip. Chose this hotel specifically for its indoor swimming pool and gym. Would have stayed elsewhere in the area otherwise. That said, the pool and gym turned out to be public and couldn't be used at all as there was kids' swimming going on every time I went - tried on 4 separate occasions and every time the gym equipment was occupied by a dozen sleeping or relaxing parents and grandparents playing on their phones while waiting for their kids' swimming lessons to end. I was also told that the treadmills were out of order. The listing on Trip.com should be updated. It shouldn't be listed as a having an indoor hotel pool and gym as it's not only outside and adjacent in a different building with no direct access from the hotel, it's also a public facility and not accessible to hotel guests if swimming lessons are going on.
酒店回复：
Dear guest, thank you very much for choosing to stay at Hangzhou Tianyuan Grand Hotel. We apologize for not being able to provide you with a satisfactory stay experience. Tianyuan is a hotel with a theme of chess culture, mainly decorated in Chinese style, and has a Chinese Go Museum and a Chinese Go Library for you to visit for free. The swimming pool and gym problems you mentioned have been reported to the relevant people in the hotel management as soon as possible to ensure that every guest can have a satisfactory check-in experience at the hotel. Please also give us a chance to improve. We are full of enthusiasm, Looking forward to your stay again, Have a good day to you！
白银（商务出差） 2022-04-28
非常好的酒店，环境优美、设施完善，值得信赖！
酒店回复：
您好，由衷感谢您下榻杭州天元大厦并百忙中与我们分享您的入住感受！我们非常高兴能让您在天元拥有一段美好的时光，也非常感谢您对我们的赞扬和喜爱！您的肯定对我们是莫大的鼓励，我们将始终如一毫不懈怠地努力为我们的客人提供更好的服务以及住宿。期待您和您的家人能再次光临杭州天元大厦，祝您生活愉快！
会员5613（团体） 2022-04-23
疫情期间酒店的管控还是很让人放心的，层层把控。步入大堂由金钥匙小吕迎接至总台办理手续，体验了智慧入住也就是刷脸乘梯开门吃早餐很方便。办完入住小吕陪同至房间热情介绍了酒店设施以及棋文化。全程微笑服务态度很好。
酒店回复：
尊敬的宾客，非常感谢您天元棋文化观潮度假酒店的认可，杭州天元大厦隶属杭州商旅集团，是一家“棋文化主题特色酒店”，我们也是金钥匙联盟酒店，酒店金钥匙成员还可带您参观讲解博物馆，品味“棋”韵。我们将竭诚为您提供满意加惊喜的服务，天元家人期待您的光临，祝您生活愉快。
会员3351（团体） 2022-04-14
第一次入住天元酒店来出差离公司近就订了。因工作需要期间要翻译资料，找到了金钥匙小吕，在得知我的需求后热心帮忙寻找合适的翻译公司非常感谢。后来还给我介绍酒店的文化，以后带家人来杭州旅游会作为首选酒店。
酒店回复：
尊敬的宾客：您好，由衷感谢您下榻杭州天元大厦并百忙中与我们分享您的入住感受！我们非常高兴能让您在天元拥有一段美好的时光，也非常感谢您对我们的赞扬和喜爱！您的肯定对我们是莫大的鼓励，我们将始终如一毫不懈怠地努力为我们的客人提供更好的服务以及住宿。期待您和您的家人能再次光临杭州天元大厦，祝您家庭美满，生活愉快！

杭州天元大厦

客户评价 由实住客人提供的真实点评

Guest（与好友旅游） 2025-03-01

Guest（Business traveler） 2025-02-01

Guest（Couple） 2024-11-01

Guest（Business traveler） 2024-02-01

Guest（Couple） 2023-12-01

Guest（Business traveler） 2023-07-01

Guest（Business traveler） 2023-05-01

白银（商务出差） 2022-04-28

会员5613（团体） 2022-04-23

会员3351（团体） 2022-04-14

客户评价由实住客人提供的真实点评